Melville Mitsubishi

It was pretty busy when we arrived but the salespeople were still very quick to tend to us. We had a chance to check all of the cars we inquired about. The salesperson shared some great information about what we wanted to know, and additional information to sell the car. It was easy to get a test drive done. We were able to do it by ourselves, showing that they trusted us enough to have the freedom. Would recommend coming to this dealership.

I was in search for a specific vehicle, and after searching for so long at many different dealerships, I finally got one from Melville. I initially spoke to Tavern about if they had any stock and at first he said no. And a day or 2 after, I was so surprised to get a call back from Tavern telling me he had the specific vehicle coming at such a short date on the ship coming to Perth. I really appreciated his time and great effort to do his research for a customer and getting back to me. Secondly, Monique was extremely amazing and helpful. She kept me informed at all times regarding the status of the car. She always responded to my emails almost immediately. I really appreciate her time and her amazing customer service and help in every way. I can't thank her enough. Overall, 5 stars for Mitsubishi Melville. Your staff was amazing. And customer service was excellent! Keep up the great work! - Giovanni

Eric and David were fantastic when I bought my new Triton. They were easy going and had great communication. Eric took great care of me throughout the sale, and David's clear explanation of the finance process and efficiency got me behind the wheel in no time. Melville Mitsubishi certainly delivered on customer service, I will definitely deal with them again.

I recently bought a new car from Mitsubishi Melville with Tavern as my dealer, and the experience was fantastic from start to finish. Tavern provided exceptional customer service, ensuring that I had all the information I needed to make an informed decision. They were friendly, professional, and genuinely cared about helping me find the right car. The dealership itself was clean and well-maintained, creating a welcoming atmosphere. The staff at Mitsubishi Melville were knowledgeable and willing to go the extra mile to answer any questions or concerns, making the whole buying process smooth and hassle-free. Absolutely love the car I bought. Thank you to the team at Melville Mitsubishi for all there help. 😊😊

I would never recommend Melville Mitsubishi to anyone who would like quality service and customer care. Every time one of my vehicles goes in for a service, something goes wrong. Whether they fail to put the oil cap on properly and I end up with burnt oil exploded all over my engine bay or a rubber door trim completely disappears (just 2 examples, there are plenty more) They bend over backwards to prove that the battery still charges to avoid warranty replacement but trying to get them to diagnose an issue that arose after service is impossible. Communication skills are appalling. Their free roadside assistance is litterally just a towing service, no one actually looks at your vehicle until it is in the service department and you are without a vehicle no matter how small the issue and how long it takes to sort. Constantly recommended work be done while with them, new tyres when they lasted another year and 15000km, constantly sending reminders for services that aren't following the timelines and throwing off schedules, additional services that have a different name but same description of things you are already having done and are paying excessive money for... the list goes on. The nerve to offer a sales rep to come out and help me find a new car after expressing that I have had enough of the dramas my car (only 5 years old) brings (all dramas brought on by poor quality service and mistakes made at Mitsubishi). No apologies or accountability for problems that arise, I have to fight for any resolution if there is any. Regardless of warranties and capped price servicing still in place for my 2 vehicles I will never be coming back and I only stuck around as long as I did because of this. Other yards associated with Mitsubishi are perplexed as to their lack of service, support and capabilities, the sad part is that I think they believe they are doing their best... either I have the misfortune of receiving all the issues and they don't know how to handle or there is a massive overhaul required. I have had to ask them a few times if this is a joke... how could this happen, no one ever has a response that is notable. Never again.

Popped in after doing extensive research on a new triton to discuss purchasing and a test drive. Eric, who took his time to come see me, told me what I was looking at was not at the price I had found, even though advertised at other local dealers at that price. Told me I was wrong, and that drive away pricing isn’t drive away pricing When I suggested that maybe I try another local dealer, swearing began from Eric at myself. After asking for the swearing to stop, decided it was best to leave. Cannot in any situation recommend these people. Doing the reputation of car dealers no good here.